May
17
2012

Catalogue of errors

You would have thought these days ordering a few things over the internet and getting them delivered would be simple enough… Well, turns out not quite…

Last Sunday I finally bit the bullet and ordered a good number of new computer components for my much delayed machine rebuild. At the same time I also ordered some harddrives for the NAS. When pricing it all up it turns out I could save (even taking into account shipping) about £90 by ordering from 3 different suppliers. So on Sunday I put the order together.

All the orders were told to deliver to work (which work doesn’t like but my manager said it was OK).

Monday morning first item arrived. It was the motherboard from ebuyer. As I opened it up something didn’t look right. I studied it a little further and then sat at my machine and looked a couple of things up. I realised I had ordered the one down from the one I wanted. I thought about it for a bit, considered keeping it and in the end after weighing up the pros and cons, decided to return it for a refund an order the one I did want. I booked a TNT pickup which arrived a few hours later and took it away. At lunchtime I put together a new order for the one I did want and added an extra couple of things I had forgotten (including a DVD drive for Demelza’s machine).

Tuesday morning the DVD drive arrived (all on its own). The impressive thing about this was it was the item ebuyer said would take the longest and it arrived 2 days before it was meant to.

Tuesday afternoon the two harddrives from scan arrived when they said they should. The other item that was also being delivered was the main order from overclockers. I could see from the tracking information that it should be at work by lunchtime. Then I noticed something on the tracking details. It was being sent to home. Home where no one would be in. I phoned up overclockers who explained they had to send it there because of the way it was being paid for… would have been nice of them to tell me that and not take a delivery address. By this time I could see the order failed to deliver at home.

I then looked at my redelivery options online. I could have it sent to another address, great I thought until realising I could only change it to within the same postcode (so same road). Not as helpful. I wouldn’t have had the chance to check this was ok with a neighbour. I then looked up where their collection location was. Turns out it was about 35mins by car out of my way so that wasn’t really an option. Then I spotted they had an option to deliver to a safe place so I ticked that and gave detailed instructions that there would be a plastic box behind the side gate with a padlock in it so they could lock it shut when done. I also explained it would be chained to the house (not that I was that worried, nothing ever seems to get pinched round out way, but they said it had to be a safe place).

Tuesday evening myself and Demelza spent about an hour sourcing all the chains, boxes and locks needed to create this secure location for them. As part of the delivery companys system I had to take the card they popped through the door and leave it in the safe place signed so they could pick that up at the same time.

Wednesday morning the right motherboard and assorted extras arrived 9am on the dot at work. The main order that was to be left in the safe place was due in late afternoon. So not much to see there. When I got home after work I discovered that they had indeed found the safe place as I had described. They had also taken the signed card out of the box. What they had not done however was leave the parcel in there. Nope, they left that with our neighbour instead and left a note through our door saying which one. While you would think this was helpful unfortunately said neighbour was then out by the time Demelza got home and didn’t come home all last night.

I can see how they were trying to be helpful leaving it with next door instead of outside, however I had provided a secure waterproof location and it wasn’t raining. There was no reason not to do as instructed. Because of this last night I could not install the new drives in the NAS and start building the array. A process which I fully expect to take 24hours and is something I cannot speed up. Now thanks to them not doing as instructed I have lost at least 24 hours assuming next door are back today. Taking into account I need to NAS upgraded before I can do backup’s of my machine and then I have to run the backups before I can rebuild my machine this may well have ruined my plans for a machine rebuild this weekend. I don’t have the time to do it in the week and the weekend after that is my birthday. I have yet to complain however I very certainly am going to.

As an aside I also have to complain to royal mail today because they also left a parcel at home yesterday. This is the new router for the great internet connection upgrade of 2012. Their note through the door said they left it in our “agreed safe place” which it turns out was right in front of our house in view of everyone going by. No Royal Mail, I had not agreed a safe place with you ever, however if I had it would not have been here, it would have been round the back of our house, not in plain sight! So if they think they have an agreed safe place it needs updating.

So all in all I am quite angry about all of this. If all the companies had done as they said they would and done as they were instructed to I would be well on my way to upgrading my machine this weekend. As it stands that may not be possible.

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